Thomas Falls
5543 US Highway 259 North . Diana, Texas .  903-968-6924 (If no answer, 903-736-5155)
 

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FREQUENTLY ASKED QUESTIONS
Thomas Falls Zipline
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dot Q: Where are you located & what are your hours?

A:  We are located in East Texas at 5543 State Highway 259 North - between Diana & Ore City. Do NOT PLUG our physical address into your GPS. If using a GPS, set it for intersection US 259 N & FM 726! (We are a mile or 2 NORTH of the intersection) Some GPS systems are sending drivers in the wrong direction!!

A: We are open 7-days week by reservations only.  Reservations are taken by phone only by calling 903-968-6924 between the hours of 9:00 am-7:00 pm. (If no answer, please call 903-176-5155)

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dot Q: Where can I find the prices?

A: Please click here to visit our pricing page.

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Q: Is there a height, weight & age limit?

A: Yes.

  • Weight limit: 45 lbs - 275 lbs (or fit into a 42" harness) (weight exceptions can be made in some circumstances)

  • Height limit: 3' 6" - 6' 8"  (exceptions can be made in some circumstances)

  • Age limit:  We have tandems for children 3-5 years if they weigh less than 45 lbs. (no night-time tandems)

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dot Q: Who is required to sign a waiver?

A: Everyone who is going to be on the property beyond the office!  It doesn't matter if you are a guest, a spectator, vendor, photographer, caterer, etc. to an event. If you are going to be on the property, you MUST sign a waiver.  This includes people ranging in age from 0-100+.

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Q: Can my child zip-line without me being present?

A: Yes, but only when accompanied by an adult. Persons under 18-years must have a parent or legal guardian complete & sign a waiver. (Contact us if you need a waiver emailed.)

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dot Q: Are life jackets required for water challenges & do I need to furnish my own?

A: Life-jackets are required for 15-years & younger and for adults who are not good swimmers (not furnished). Bring your own, or phone ahead of time to see if we have any available. We do not guarantee that we will have one available for you.

A: They are required for everyone using the twin water plunge zip-lines (furnished).

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Q: What type of clothing & shoes should I wear?

A: Closed toe shoes & dry clothing are required. Clothing should be fitted & comfortable. Long hair must be pulled up & secured or pulled back in a pony tail. Jewelry is not recommended as it could be a hazard and/or break & fall-off.

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dot Q: Is there a lot of walking & climbing to get to the platforms?

A: No.  We provide a wagon ride to each platform.  There isn't any tall tower or hill climbing.

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dot Q: Do you offer gift certificates?

A: Yes. Phone 903-968-6924 to purchase your gift certificate.  You do not have to purchase them in person.  We can email them to you!

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dot Q: Do you offer rain checks?

A: Yes. In case of inclement weather, rain checks are issued and are good for up to 6-months from the date booked.

It is up to you to phone to see if the weather at Thomas Falls is permitting your activity.  Rain checks will not be offered to "no shows".

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dot Q: Do you offer refunds?

A: No.  We do not offer refunds under any circumstance.  We do offer rain checks that are good for up to 6-months from the date booked if you cancel within 8-hours of your reservation or if the weather is not permitting. Rain checks will not be offered to "no shows".

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Q: Can I bring someone to watch if they aren't zip-lining?

A: Yes. Your guests may sit under our pavilion or surrounding benches.  However, children under 14-years of age must be attended by a parent, or guardian, at all times.

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dot Q: Do you have food & drinks or can we bring our own?

A: Yes. We have a snack bar and snacks & drinks are available.
A: No. Outside drinks and food are not permitted without prior consent. Outside food & drinks are permitted only for large groups who are hosting an event and they must receive permission prior to the event.

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Q: Is smoking & alcohol allowed?

A: No. Smoking and/or alcoholic beverages are not allowed at any time. Also, this is a family friendly environment so please no inappropriate language or conduct.

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THINGS TO KNOW:
  • We do not provide security, first-aid stations, lifeguards or life-vests*. It will be the sole responsibility of the adults in your group to supervise swimmers and children at all times during the event.
     (*We may furnish life-vests in some pre-arranged instances. We do furnish them for the water plunge lines). 
     
  • Completed & signed waivers are required from everyone entering the property beyond the parking lot.  This includes all persons whether they are a participant, non-participant, chaperone, vendor, etc.

Not Recommended if:

  • You are pregnant
  • You have recently had surgery or a serious illness
  • You have a history of serious back problems
  • You are under the influence of alcohol or medication

Requirements:

  • Dry clothing and closed toe shoes are required for zip-lining.
  • Helmets & safety equipment (supplied) must be worn at all times.
  • Long hair must be pulled up & secured or pulled back in a pony tail.
  • Each participant must sign a release.
  • Persons under 18 must have a parent or legal guardian to sign.
  • Children must be attended by a parent, or guardian, at all times.
  • Children 15-years or younger must wear a life-vest (not furnished) when participating in water events.
  • Participants must follow the directions of their guide AT ALL TIMES!
  • Smoking and/or alcoholic beverages are not allowed at any time.
  • Thomas Falls is a family friendly environment, please no inappropriate language or conduct.
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Phone Today to Reserve Your Event!

5543 US Highway 259 North . Diana, Texas  . 903-968-6924 (if no answer, phone: 903-736-5155)

 
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